Frequently asked questions
If you have any questions that are not answered under the frequently asked questions section, don’t hesitate to contact us.
About HolaPlace
When is my booking payment confirmed?
When you send a request, we securely prepare your payment. The charge is only confirmed if the host accepts your request. If they cannot host you, no charge is made. Some spaces also offer instant booking, where payment and confirmation happen right away.
What forms of payment does HolaPlace accept?
You can pay for your bookings with a credit or debit card.
Payments on our platform are 100% secure. When you send a request, your payment is prepared securely and only confirmed if the host accepts.
How does HolaPlace manage the deposit?
The majority of hosts set a security deposit for their spaces. 3,5 days before the booking date, the security deposit will be holded and will be returned 7 days after the completion of the booking.
In regards to the hosts, they will have 24 hours after each event to request to keep partially or fully the deposit in cases of damages.
If the host makes a claim on the deposit, you will have 24 hours from the time it is sent to review it and, if you agree, accept it. If you do not agree with the claim, you can explain the reasons and the HolaPlace team will review the information and make a decision on the claim.
How does it work?
When is my booking payment confirmed?
When you send a request, we securely prepare your payment. The charge is only confirmed if the host accepts your request. If they cannot host you, no charge is made. Some spaces also offer instant booking, where payment and confirmation happen right away.
What forms of payment does HolaPlace accept?
You can pay for your bookings with a credit or debit card.
Payments on our platform are 100% secure. When you send a request, your payment is prepared securely and only confirmed if the host accepts.
How does HolaPlace manage the deposit?
The majority of hosts set a security deposit for their spaces. 3,5 days before the booking date, the security deposit will be holded and will be returned 7 days after the completion of the booking.
In regards to the hosts, they will have 24 hours after each event to request to keep partially or fully the deposit in cases of damages.
If the host makes a claim on the deposit, you will have 24 hours from the time it is sent to review it and, if you agree, accept it. If you do not agree with the claim, you can explain the reasons and the HolaPlace team will review the information and make a decision on the claim.
Trust
When is my booking payment confirmed?
When you send a request, we securely prepare your payment. The charge is only confirmed if the host accepts your request. If they cannot host you, no charge is made. Some spaces also offer instant booking, where payment and confirmation happen right away.
What forms of payment does HolaPlace accept?
You can pay for your bookings with a credit or debit card.
Payments on our platform are 100% secure. When you send a request, your payment is prepared securely and only confirmed if the host accepts.
How does HolaPlace manage the deposit?
The majority of hosts set a security deposit for their spaces. 3,5 days before the booking date, the security deposit will be holded and will be returned 7 days after the completion of the booking.
In regards to the hosts, they will have 24 hours after each event to request to keep partially or fully the deposit in cases of damages.
If the host makes a claim on the deposit, you will have 24 hours from the time it is sent to review it and, if you agree, accept it. If you do not agree with the claim, you can explain the reasons and the HolaPlace team will review the information and make a decision on the claim.
Contact a host
When is my booking payment confirmed?
When you send a request, we securely prepare your payment. The charge is only confirmed if the host accepts your request. If they cannot host you, no charge is made. Some spaces also offer instant booking, where payment and confirmation happen right away.
What forms of payment does HolaPlace accept?
You can pay for your bookings with a credit or debit card.
Payments on our platform are 100% secure. When you send a request, your payment is prepared securely and only confirmed if the host accepts.
How does HolaPlace manage the deposit?
The majority of hosts set a security deposit for their spaces. 3,5 days before the booking date, the security deposit will be holded and will be returned 7 days after the completion of the booking.
In regards to the hosts, they will have 24 hours after each event to request to keep partially or fully the deposit in cases of damages.
If the host makes a claim on the deposit, you will have 24 hours from the time it is sent to review it and, if you agree, accept it. If you do not agree with the claim, you can explain the reasons and the HolaPlace team will review the information and make a decision on the claim.
My booking
When is my booking payment confirmed?
When you send a request, we securely prepare your payment. The charge is only confirmed if the host accepts your request. If they cannot host you, no charge is made. Some spaces also offer instant booking, where payment and confirmation happen right away.
What forms of payment does HolaPlace accept?
You can pay for your bookings with a credit or debit card.
Payments on our platform are 100% secure. When you send a request, your payment is prepared securely and only confirmed if the host accepts.
How does HolaPlace manage the deposit?
The majority of hosts set a security deposit for their spaces. 3,5 days before the booking date, the security deposit will be holded and will be returned 7 days after the completion of the booking.
In regards to the hosts, they will have 24 hours after each event to request to keep partially or fully the deposit in cases of damages.
If the host makes a claim on the deposit, you will have 24 hours from the time it is sent to review it and, if you agree, accept it. If you do not agree with the claim, you can explain the reasons and the HolaPlace team will review the information and make a decision on the claim.
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