Frequently asked questions
If you have any questions that are not answered under the frequently asked questions section, don’t hesitate to contact us.
About HolaPlace
Can I cancel a booking that has already been confirmed and paid for?
You are free to cancel your booking whenever you like. You just have to follow these steps:
1- Go to the chat associated with the booking.
2- In the chat associated with the booking you will find a button to cancel the booking.
3- The refund will be according to the cancellation policy of the space (Flexible, Moderate or Strict)
What is the cancelation policy?
You can cancel your booking at any time.
From HolaPlace, our team strives every day to offer you the best customer service. For this reason, to continue improving the website and our service, the HolaPlace commission is 19% + VAT on the total amount of the booking. If you cancel your booking, this amount will not be refunded in any case.
The refund of the remaining amount of your booking will be made according to the cancellation policy of the booked space:
Flexible cancellation
The guest can cancel the booking up to 5 days before the event (120 hours). If the booking is cancelled within this period, the amount of the booking minus the HolaPlace commission will be refunded.
No amount will be refunded if this period is not respected.
Moderate cancellation
The guest can cancel the booking up to 15 days before the event (14 days x 24 hours = 360 hours). If the booking is cancelled within this period, the amount of the booking minus the HolaPlace commission will be refunded.
No amount will be refunded if this period is not respected.
Strict cancellation
The booking is non-refundable.
What happens if it rains on the day of my event?
If you reserve a terrace that does not have coverage from the rain, HolaPlace will apply the cancelation policy that the space has. In today’s world there are many devices available to avoid a rainy day. However, if the weather catches you by surprise on the day of your event, you can request to postpone your event for another date (the host will have no obligation to accept the request). Check the weather before making a booking or if you are worried, select a space that provides coverage from the rain.
Will the host from HolaPlace will be home during my event?
It will be informed on the space profile page. remember that the host is the person that will make sure that your event is unique and that everything works out well. Each posting has this information listed, and you will know before making a booking.
Can I bring my own food and drink?
Each host is free to permit you to bring your own food and/or drink. In each listing you can see if this option is available. Some spaces even make it easier and will prepare everything for you. We recommend that you read the information for each space.
Can I access a bathroom?
Yes, of course 😉
How do I leave a review of the space and the host on HolaPlace?
We all know that feedback is important. It is a way to evaluate the experience made possible by the host. Reviews also help other users pick a space for their event. Once your event is finalized, in the section 'My bookings' you will see a button 'leave a review'
How does it work?
Can I cancel a booking that has already been confirmed and paid for?
You are free to cancel your booking whenever you like. You just have to follow these steps:
1- Go to the chat associated with the booking.
2- In the chat associated with the booking you will find a button to cancel the booking.
3- The refund will be according to the cancellation policy of the space (Flexible, Moderate or Strict)
What is the cancelation policy?
You can cancel your booking at any time.
From HolaPlace, our team strives every day to offer you the best customer service. For this reason, to continue improving the website and our service, the HolaPlace commission is 19% + VAT on the total amount of the booking. If you cancel your booking, this amount will not be refunded in any case.
The refund of the remaining amount of your booking will be made according to the cancellation policy of the booked space:
Flexible cancellation
The guest can cancel the booking up to 5 days before the event (120 hours). If the booking is cancelled within this period, the amount of the booking minus the HolaPlace commission will be refunded.
No amount will be refunded if this period is not respected.
Moderate cancellation
The guest can cancel the booking up to 15 days before the event (14 days x 24 hours = 360 hours). If the booking is cancelled within this period, the amount of the booking minus the HolaPlace commission will be refunded.
No amount will be refunded if this period is not respected.
Strict cancellation
The booking is non-refundable.
What happens if it rains on the day of my event?
If you reserve a terrace that does not have coverage from the rain, HolaPlace will apply the cancelation policy that the space has. In today’s world there are many devices available to avoid a rainy day. However, if the weather catches you by surprise on the day of your event, you can request to postpone your event for another date (the host will have no obligation to accept the request). Check the weather before making a booking or if you are worried, select a space that provides coverage from the rain.
Will the host from HolaPlace will be home during my event?
It will be informed on the space profile page. remember that the host is the person that will make sure that your event is unique and that everything works out well. Each posting has this information listed, and you will know before making a booking.
Can I bring my own food and drink?
Each host is free to permit you to bring your own food and/or drink. In each listing you can see if this option is available. Some spaces even make it easier and will prepare everything for you. We recommend that you read the information for each space.
Can I access a bathroom?
Yes, of course 😉
How do I leave a review of the space and the host on HolaPlace?
We all know that feedback is important. It is a way to evaluate the experience made possible by the host. Reviews also help other users pick a space for their event. Once your event is finalized, in the section 'My bookings' you will see a button 'leave a review'
Trust
Can I cancel a booking that has already been confirmed and paid for?
You are free to cancel your booking whenever you like. You just have to follow these steps:
1- Go to the chat associated with the booking.
2- In the chat associated with the booking you will find a button to cancel the booking.
3- The refund will be according to the cancellation policy of the space (Flexible, Moderate or Strict)
What is the cancelation policy?
You can cancel your booking at any time.
From HolaPlace, our team strives every day to offer you the best customer service. For this reason, to continue improving the website and our service, the HolaPlace commission is 19% + VAT on the total amount of the booking. If you cancel your booking, this amount will not be refunded in any case.
The refund of the remaining amount of your booking will be made according to the cancellation policy of the booked space:
Flexible cancellation
The guest can cancel the booking up to 5 days before the event (120 hours). If the booking is cancelled within this period, the amount of the booking minus the HolaPlace commission will be refunded.
No amount will be refunded if this period is not respected.
Moderate cancellation
The guest can cancel the booking up to 15 days before the event (14 days x 24 hours = 360 hours). If the booking is cancelled within this period, the amount of the booking minus the HolaPlace commission will be refunded.
No amount will be refunded if this period is not respected.
Strict cancellation
The booking is non-refundable.
What happens if it rains on the day of my event?
If you reserve a terrace that does not have coverage from the rain, HolaPlace will apply the cancelation policy that the space has. In today’s world there are many devices available to avoid a rainy day. However, if the weather catches you by surprise on the day of your event, you can request to postpone your event for another date (the host will have no obligation to accept the request). Check the weather before making a booking or if you are worried, select a space that provides coverage from the rain.
Will the host from HolaPlace will be home during my event?
It will be informed on the space profile page. remember that the host is the person that will make sure that your event is unique and that everything works out well. Each posting has this information listed, and you will know before making a booking.
Can I bring my own food and drink?
Each host is free to permit you to bring your own food and/or drink. In each listing you can see if this option is available. Some spaces even make it easier and will prepare everything for you. We recommend that you read the information for each space.
Can I access a bathroom?
Yes, of course 😉
How do I leave a review of the space and the host on HolaPlace?
We all know that feedback is important. It is a way to evaluate the experience made possible by the host. Reviews also help other users pick a space for their event. Once your event is finalized, in the section 'My bookings' you will see a button 'leave a review'
Contact a host
Can I cancel a booking that has already been confirmed and paid for?
You are free to cancel your booking whenever you like. You just have to follow these steps:
1- Go to the chat associated with the booking.
2- In the chat associated with the booking you will find a button to cancel the booking.
3- The refund will be according to the cancellation policy of the space (Flexible, Moderate or Strict)
What is the cancelation policy?
You can cancel your booking at any time.
From HolaPlace, our team strives every day to offer you the best customer service. For this reason, to continue improving the website and our service, the HolaPlace commission is 19% + VAT on the total amount of the booking. If you cancel your booking, this amount will not be refunded in any case.
The refund of the remaining amount of your booking will be made according to the cancellation policy of the booked space:
Flexible cancellation
The guest can cancel the booking up to 5 days before the event (120 hours). If the booking is cancelled within this period, the amount of the booking minus the HolaPlace commission will be refunded.
No amount will be refunded if this period is not respected.
Moderate cancellation
The guest can cancel the booking up to 15 days before the event (14 days x 24 hours = 360 hours). If the booking is cancelled within this period, the amount of the booking minus the HolaPlace commission will be refunded.
No amount will be refunded if this period is not respected.
Strict cancellation
The booking is non-refundable.
What happens if it rains on the day of my event?
If you reserve a terrace that does not have coverage from the rain, HolaPlace will apply the cancelation policy that the space has. In today’s world there are many devices available to avoid a rainy day. However, if the weather catches you by surprise on the day of your event, you can request to postpone your event for another date (the host will have no obligation to accept the request). Check the weather before making a booking or if you are worried, select a space that provides coverage from the rain.
Will the host from HolaPlace will be home during my event?
It will be informed on the space profile page. remember that the host is the person that will make sure that your event is unique and that everything works out well. Each posting has this information listed, and you will know before making a booking.
Can I bring my own food and drink?
Each host is free to permit you to bring your own food and/or drink. In each listing you can see if this option is available. Some spaces even make it easier and will prepare everything for you. We recommend that you read the information for each space.
Can I access a bathroom?
Yes, of course 😉
How do I leave a review of the space and the host on HolaPlace?
We all know that feedback is important. It is a way to evaluate the experience made possible by the host. Reviews also help other users pick a space for their event. Once your event is finalized, in the section 'My bookings' you will see a button 'leave a review'
Payment
Can I cancel a booking that has already been confirmed and paid for?
You are free to cancel your booking whenever you like. You just have to follow these steps:
1- Go to the chat associated with the booking.
2- In the chat associated with the booking you will find a button to cancel the booking.
3- The refund will be according to the cancellation policy of the space (Flexible, Moderate or Strict)
What is the cancelation policy?
You can cancel your booking at any time.
From HolaPlace, our team strives every day to offer you the best customer service. For this reason, to continue improving the website and our service, the HolaPlace commission is 19% + VAT on the total amount of the booking. If you cancel your booking, this amount will not be refunded in any case.
The refund of the remaining amount of your booking will be made according to the cancellation policy of the booked space:
Flexible cancellation
The guest can cancel the booking up to 5 days before the event (120 hours). If the booking is cancelled within this period, the amount of the booking minus the HolaPlace commission will be refunded.
No amount will be refunded if this period is not respected.
Moderate cancellation
The guest can cancel the booking up to 15 days before the event (14 days x 24 hours = 360 hours). If the booking is cancelled within this period, the amount of the booking minus the HolaPlace commission will be refunded.
No amount will be refunded if this period is not respected.
Strict cancellation
The booking is non-refundable.
What happens if it rains on the day of my event?
If you reserve a terrace that does not have coverage from the rain, HolaPlace will apply the cancelation policy that the space has. In today’s world there are many devices available to avoid a rainy day. However, if the weather catches you by surprise on the day of your event, you can request to postpone your event for another date (the host will have no obligation to accept the request). Check the weather before making a booking or if you are worried, select a space that provides coverage from the rain.
Will the host from HolaPlace will be home during my event?
It will be informed on the space profile page. remember that the host is the person that will make sure that your event is unique and that everything works out well. Each posting has this information listed, and you will know before making a booking.
Can I bring my own food and drink?
Each host is free to permit you to bring your own food and/or drink. In each listing you can see if this option is available. Some spaces even make it easier and will prepare everything for you. We recommend that you read the information for each space.
Can I access a bathroom?
Yes, of course 😉
How do I leave a review of the space and the host on HolaPlace?
We all know that feedback is important. It is a way to evaluate the experience made possible by the host. Reviews also help other users pick a space for their event. Once your event is finalized, in the section 'My bookings' you will see a button 'leave a review'
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