Frequently asked questions
If you have any questions that are not answered under the frequently asked questions section, don’t hesitate to contact us.
About HolaPlace
How do I contact a host?
It's very easy. Go to the listing of the space that you wish to reserve and click on 'Contact the Host'”', tell them your plan, and they will respond.
How long will a host take to respond to my message?
The hosts have 24 hours to respond to messages, however, in every listing you will see the response rate of each one. If a host does not respond to you in 24 hours, send and email to reservas@holaplace.com and we may assist you in obtaining a faster answer or find another space.
Will the date be blocked off when I request to reserve a space on HolaPlace?
No, to reserve the date of a space you must complete the payment through the platform. Even if the host has accepted your event, the date will not be reserved until you have paid online on HolaPlace
My event is less than a week away. Is there still time to make a booking?
Yes, if your event is less than a week away, enter the customer service chat and we will put you in contact with someone that will help you look for and reserve the space that you need. We will do everything possible to satisfy your needs.
Can I negotiate the price with the host?
The prices of the spaces are established by the hosts. If you believe that the price could be negotiated, you are free to propose an alternative price to the host.
How does it work?
How do I contact a host?
It's very easy. Go to the listing of the space that you wish to reserve and click on 'Contact the Host'”', tell them your plan, and they will respond.
How long will a host take to respond to my message?
The hosts have 24 hours to respond to messages, however, in every listing you will see the response rate of each one. If a host does not respond to you in 24 hours, send and email to reservas@holaplace.com and we may assist you in obtaining a faster answer or find another space.
Will the date be blocked off when I request to reserve a space on HolaPlace?
No, to reserve the date of a space you must complete the payment through the platform. Even if the host has accepted your event, the date will not be reserved until you have paid online on HolaPlace
My event is less than a week away. Is there still time to make a booking?
Yes, if your event is less than a week away, enter the customer service chat and we will put you in contact with someone that will help you look for and reserve the space that you need. We will do everything possible to satisfy your needs.
Can I negotiate the price with the host?
The prices of the spaces are established by the hosts. If you believe that the price could be negotiated, you are free to propose an alternative price to the host.
Trust
How do I contact a host?
It's very easy. Go to the listing of the space that you wish to reserve and click on 'Contact the Host'”', tell them your plan, and they will respond.
How long will a host take to respond to my message?
The hosts have 24 hours to respond to messages, however, in every listing you will see the response rate of each one. If a host does not respond to you in 24 hours, send and email to reservas@holaplace.com and we may assist you in obtaining a faster answer or find another space.
Will the date be blocked off when I request to reserve a space on HolaPlace?
No, to reserve the date of a space you must complete the payment through the platform. Even if the host has accepted your event, the date will not be reserved until you have paid online on HolaPlace
My event is less than a week away. Is there still time to make a booking?
Yes, if your event is less than a week away, enter the customer service chat and we will put you in contact with someone that will help you look for and reserve the space that you need. We will do everything possible to satisfy your needs.
Can I negotiate the price with the host?
The prices of the spaces are established by the hosts. If you believe that the price could be negotiated, you are free to propose an alternative price to the host.
Payment
How do I contact a host?
It's very easy. Go to the listing of the space that you wish to reserve and click on 'Contact the Host'”', tell them your plan, and they will respond.
How long will a host take to respond to my message?
The hosts have 24 hours to respond to messages, however, in every listing you will see the response rate of each one. If a host does not respond to you in 24 hours, send and email to reservas@holaplace.com and we may assist you in obtaining a faster answer or find another space.
Will the date be blocked off when I request to reserve a space on HolaPlace?
No, to reserve the date of a space you must complete the payment through the platform. Even if the host has accepted your event, the date will not be reserved until you have paid online on HolaPlace
My event is less than a week away. Is there still time to make a booking?
Yes, if your event is less than a week away, enter the customer service chat and we will put you in contact with someone that will help you look for and reserve the space that you need. We will do everything possible to satisfy your needs.
Can I negotiate the price with the host?
The prices of the spaces are established by the hosts. If you believe that the price could be negotiated, you are free to propose an alternative price to the host.
My booking
How do I contact a host?
It's very easy. Go to the listing of the space that you wish to reserve and click on 'Contact the Host'”', tell them your plan, and they will respond.
How long will a host take to respond to my message?
The hosts have 24 hours to respond to messages, however, in every listing you will see the response rate of each one. If a host does not respond to you in 24 hours, send and email to reservas@holaplace.com and we may assist you in obtaining a faster answer or find another space.
Will the date be blocked off when I request to reserve a space on HolaPlace?
No, to reserve the date of a space you must complete the payment through the platform. Even if the host has accepted your event, the date will not be reserved until you have paid online on HolaPlace
My event is less than a week away. Is there still time to make a booking?
Yes, if your event is less than a week away, enter the customer service chat and we will put you in contact with someone that will help you look for and reserve the space that you need. We will do everything possible to satisfy your needs.
Can I negotiate the price with the host?
The prices of the spaces are established by the hosts. If you believe that the price could be negotiated, you are free to propose an alternative price to the host.
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