Frequently asked questions

When someone sends you a message and/or a booking request on HolaPlace, you will receive two notifications. One on your phone through SMS and another through your email. It is really important that you always respond to all your messages quickly, it'll help you get more bookings.

It's easy! When someone wants to book your space, they fill out a form with the date, times, number of guests and what they plan to do. You'll see it in “My bookings”, where you can open the chat, talk with the guest and accept the request.

With the new flow, the guest's payment is already prepared when the request arrives. When you accept, the booking is confirmed right away. You can also enable instant booking from your space settings.

Remember not to share your contact details and keep the conversation on the platform chat for your own safety.

When you have a booking that has been paid for and confirmed, HolaPlace will share the address of your space, your email, and phone number, only once the booking has been paid for and confirmed.

With the new booking system, when you accept a request the booking is confirmed immediately, because the guest's payment is already prepared. Always chat with the guest first to confirm every detail of the event, and only accept when you are sure. If you accept by mistake and need to cancel afterwards, it will be treated as a cancellation and the corresponding cancellation policy will apply.

Of course, special discounts can be charming. In the booking chat, you will find a section to add discounts or extra costs.

Of course you can, if you choose to! As a host you can be in the house during the entire event, part of the event, or simply during check-in and check-out. HolaPlace recommends that you are home when you do have an event. Whatever you decide, your listing will have it posted.

Yes, of course. We would be pleased if you did so. Anything that you can do to make your space more appealing would be a great idea. These additional services can or can not be included in the initial price of the space. For example, you can include a welcome cocktail, offer a yoga class, or provide catering for an event. This must be something optional and you will have to check the regulations and laws regarding their distribution or sale. HolaPlace charges the same commission for these services and can be add as supplents.

No. As an HolaPlace host, you are not obligated to have supplies for all people. Groups can bring and take everything they need themselves. With most bookings, the guests are responsible to bring everything they need for the event, from paper plates to single use cups. If you want to offer these services, you can add it to your listing, but you are not required to do so.

No, they will only use the space offered in the listing. For example, if you have a terrace, the event will only take place there and no other space within your house should be used (except the bathroom). This is why we recommend that the hosts are present when they have events in their terraces.

Yes, you can use the calendar to block the season in which you will not have the space available, for example, if you leave a month of travel or if you have to take time off. In this way, your guests can continue to see your space on the available dates and reserve it for their events.

You receive it automatically through a bank transfer. In your host profile, you must put the number of the bank account in which you wish to receive the money. Once the booking is finalized, it can take up to seven business days to be seen in your account

In order for a person to be able to rent your space, they will have to pay the entire security deposit that you have named as the host. 24 hours after the event, it will be automatically returned. Keep in mind that you have 24 hours to petition to keep some part of the full amount of the deposit through the platform. You may provide photos as evidence of your claim.

Yes, you can reject a request that does not work for you from the booking chat. That said, with the new system the guest arrives with payment already prepared: rejecting a prepaid request is a poor experience for them and can harm the trust they place in HolaPlace and in your listing.

Before deciding, use the chat to clarify any doubts. And keep your calendar up to date so you only receive requests for dates when you are truly available. A high rejection rate may negatively affect the visibility of your space.

Having a space to protect yourself from the sun is always welcomed, even though you are not obligated to have one, it is required to indicate in your listing if you have one or not.

As a host, you cannot cancel a paid and confirmed booking. The only exception is in cases of duly documented force majeure. If the cancellation is not justified by force majeure, HolaPlace will apply a fixed penalty of €1,000 to the host. For this reason, only accept requests when you are 100% certain that you will be able to host the event. HolaPlace monitors the number of cancellations and their causes. Our goal is to ensure the best possible experience for all users of the platform.

When someone sends you a message and/or a booking request on HolaPlace, you will receive two notifications. One on your phone through SMS and another through your email. It is really important that you always respond to all your messages quickly, it'll help you get more bookings.

It's easy! When someone wants to book your space, they fill out a form with the date, times, number of guests and what they plan to do. You'll see it in “My bookings”, where you can open the chat, talk with the guest and accept the request.

With the new flow, the guest's payment is already prepared when the request arrives. When you accept, the booking is confirmed right away. You can also enable instant booking from your space settings.

Remember not to share your contact details and keep the conversation on the platform chat for your own safety.

When you have a booking that has been paid for and confirmed, HolaPlace will share the address of your space, your email, and phone number, only once the booking has been paid for and confirmed.

With the new booking system, when you accept a request the booking is confirmed immediately, because the guest's payment is already prepared. Always chat with the guest first to confirm every detail of the event, and only accept when you are sure. If you accept by mistake and need to cancel afterwards, it will be treated as a cancellation and the corresponding cancellation policy will apply.

Of course, special discounts can be charming. In the booking chat, you will find a section to add discounts or extra costs.

Of course you can, if you choose to! As a host you can be in the house during the entire event, part of the event, or simply during check-in and check-out. HolaPlace recommends that you are home when you do have an event. Whatever you decide, your listing will have it posted.

Yes, of course. We would be pleased if you did so. Anything that you can do to make your space more appealing would be a great idea. These additional services can or can not be included in the initial price of the space. For example, you can include a welcome cocktail, offer a yoga class, or provide catering for an event. This must be something optional and you will have to check the regulations and laws regarding their distribution or sale. HolaPlace charges the same commission for these services and can be add as supplents.

No. As an HolaPlace host, you are not obligated to have supplies for all people. Groups can bring and take everything they need themselves. With most bookings, the guests are responsible to bring everything they need for the event, from paper plates to single use cups. If you want to offer these services, you can add it to your listing, but you are not required to do so.

No, they will only use the space offered in the listing. For example, if you have a terrace, the event will only take place there and no other space within your house should be used (except the bathroom). This is why we recommend that the hosts are present when they have events in their terraces.

Yes, you can use the calendar to block the season in which you will not have the space available, for example, if you leave a month of travel or if you have to take time off. In this way, your guests can continue to see your space on the available dates and reserve it for their events.

You receive it automatically through a bank transfer. In your host profile, you must put the number of the bank account in which you wish to receive the money. Once the booking is finalized, it can take up to seven business days to be seen in your account

In order for a person to be able to rent your space, they will have to pay the entire security deposit that you have named as the host. 24 hours after the event, it will be automatically returned. Keep in mind that you have 24 hours to petition to keep some part of the full amount of the deposit through the platform. You may provide photos as evidence of your claim.

Yes, you can reject a request that does not work for you from the booking chat. That said, with the new system the guest arrives with payment already prepared: rejecting a prepaid request is a poor experience for them and can harm the trust they place in HolaPlace and in your listing.

Before deciding, use the chat to clarify any doubts. And keep your calendar up to date so you only receive requests for dates when you are truly available. A high rejection rate may negatively affect the visibility of your space.

Having a space to protect yourself from the sun is always welcomed, even though you are not obligated to have one, it is required to indicate in your listing if you have one or not.

As a host, you cannot cancel a paid and confirmed booking. The only exception is in cases of duly documented force majeure. If the cancellation is not justified by force majeure, HolaPlace will apply a fixed penalty of €1,000 to the host. For this reason, only accept requests when you are 100% certain that you will be able to host the event. HolaPlace monitors the number of cancellations and their causes. Our goal is to ensure the best possible experience for all users of the platform.

When someone sends you a message and/or a booking request on HolaPlace, you will receive two notifications. One on your phone through SMS and another through your email. It is really important that you always respond to all your messages quickly, it'll help you get more bookings.

It's easy! When someone wants to book your space, they fill out a form with the date, times, number of guests and what they plan to do. You'll see it in “My bookings”, where you can open the chat, talk with the guest and accept the request.

With the new flow, the guest's payment is already prepared when the request arrives. When you accept, the booking is confirmed right away. You can also enable instant booking from your space settings.

Remember not to share your contact details and keep the conversation on the platform chat for your own safety.

When you have a booking that has been paid for and confirmed, HolaPlace will share the address of your space, your email, and phone number, only once the booking has been paid for and confirmed.

With the new booking system, when you accept a request the booking is confirmed immediately, because the guest's payment is already prepared. Always chat with the guest first to confirm every detail of the event, and only accept when you are sure. If you accept by mistake and need to cancel afterwards, it will be treated as a cancellation and the corresponding cancellation policy will apply.

Of course, special discounts can be charming. In the booking chat, you will find a section to add discounts or extra costs.

Of course you can, if you choose to! As a host you can be in the house during the entire event, part of the event, or simply during check-in and check-out. HolaPlace recommends that you are home when you do have an event. Whatever you decide, your listing will have it posted.

Yes, of course. We would be pleased if you did so. Anything that you can do to make your space more appealing would be a great idea. These additional services can or can not be included in the initial price of the space. For example, you can include a welcome cocktail, offer a yoga class, or provide catering for an event. This must be something optional and you will have to check the regulations and laws regarding their distribution or sale. HolaPlace charges the same commission for these services and can be add as supplents.

No. As an HolaPlace host, you are not obligated to have supplies for all people. Groups can bring and take everything they need themselves. With most bookings, the guests are responsible to bring everything they need for the event, from paper plates to single use cups. If you want to offer these services, you can add it to your listing, but you are not required to do so.

No, they will only use the space offered in the listing. For example, if you have a terrace, the event will only take place there and no other space within your house should be used (except the bathroom). This is why we recommend that the hosts are present when they have events in their terraces.

Yes, you can use the calendar to block the season in which you will not have the space available, for example, if you leave a month of travel or if you have to take time off. In this way, your guests can continue to see your space on the available dates and reserve it for their events.

You receive it automatically through a bank transfer. In your host profile, you must put the number of the bank account in which you wish to receive the money. Once the booking is finalized, it can take up to seven business days to be seen in your account

In order for a person to be able to rent your space, they will have to pay the entire security deposit that you have named as the host. 24 hours after the event, it will be automatically returned. Keep in mind that you have 24 hours to petition to keep some part of the full amount of the deposit through the platform. You may provide photos as evidence of your claim.

Yes, you can reject a request that does not work for you from the booking chat. That said, with the new system the guest arrives with payment already prepared: rejecting a prepaid request is a poor experience for them and can harm the trust they place in HolaPlace and in your listing.

Before deciding, use the chat to clarify any doubts. And keep your calendar up to date so you only receive requests for dates when you are truly available. A high rejection rate may negatively affect the visibility of your space.

Having a space to protect yourself from the sun is always welcomed, even though you are not obligated to have one, it is required to indicate in your listing if you have one or not.

As a host, you cannot cancel a paid and confirmed booking. The only exception is in cases of duly documented force majeure. If the cancellation is not justified by force majeure, HolaPlace will apply a fixed penalty of €1,000 to the host. For this reason, only accept requests when you are 100% certain that you will be able to host the event. HolaPlace monitors the number of cancellations and their causes. Our goal is to ensure the best possible experience for all users of the platform.