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How to be an HolaPlace host in Valencia
1. Create your venue profile
Create and publish your venue on HolaPlace is easy and free. Enter the required information about your venue and complete your personal profile. Only your name will be public. Once your information is completed, we will take a look at your venue and approve it. You will receive a notification by email. Complete the first step to submit your space.
2. Receive your first booking request
In order to send you a booking request, the guest has to give you details about the event (hours, date, and number of guest). It is also required to attached a message in order to explain the reason of the event.
Once the guest sends you a booking request, you will receive a notification by email and SMS. If you pre-approve the request, the guest will receive a notification by email and SMS.
3. Earn money during the day
Thanks to our secure payment system, you never have to deal with money directly. Once the guest has processed the payment (including cleaning fee and security deposit), the booking will be confirmed and you will receive a notification by email and SMS.
Therefore, you will be able to prepare your venue for the guest.We will transfer you the money to your bank account within 7 days after the event. Start the first step to submit your space and earn money.
HolaPlace Host Protection Insurance
All HolaPlace hosts have the protection of liability insurance of up to 300.000€ to protect against third party claims for personal injury or property damage. It’s included in every booking, every time.
We have developed for you an insurance that covers any eventuality that may arise during the events that take place in your spaces. This insurance includes a Civil liability insurance for personal and / or material damages suffered by you or a guest in your event or a third party outside the event as a result of the event.
With that insurance, we intend to give you full coverage, in such a way that there is no gap for the risks inherent in the rent of your space that may exceed the amount of the deposit calculated for the event.
Renting your rooftop
I have a rooftop but I have doubts
At Atiko we can answer all your questions with a simple call. From how the legal part works to how the payment process is. If your venue is in Barcelona, a member of the team will schedule a visit with you and talk with you personally.
For the venue that are not in Barcelona we offer calls and / or video calls. In some cases, we move and make visits in those cities where we have “accumulated” hosts, for example: Madrid, Valencia, Seville, etc.
You can write to firstname.lastname@example.org, here we can also assist you and receive any feedback that helps us improve
What kind of venues can be added?
Any venue that can host a small event is welcome! If you have a rooftop, a terrace, a patio, a garden with swimming pool, an indoor space or even a boat, you can definitely add it on Atiko and start earning money.
Most of the venues we have on the platform are private (from individuals). But if you want to propose your profesional venue, feel free to do it as well: Add a venue
I have a venue that is not in Barcelona or Madrid, can submit it?
Of course, Atiko has started in Barcelona and the next city has been Madrid, but the idea is to offer this activity in other cities.
Is it legal to rent my venue for an event?
Atiko’s activity does not violate any rule. As a responsible citizen we invite you to declare all your income. For more information, communicate with your accountant, who is the ideal person to explain how you can do it.
What requirements do I have to meet to rent my place?
Be the owner or have the agreement of the owner to rent your place. Your flat needs to have insurance as well.
I live in a building with a terrace for community use, can I rent it?
It is possible to rent a communal terrace if the community of neighbors agrees.
How much do I earn per booking?
Atiko takes a 20% commission on the price of your venue you have established and the possible supplements that are added for the booking. Atiko do not take commission on the cleaning fee nor the security deposit.
For example, if the price of your venue is €100, your earnings for this reservation will be €80 + cleaning fee. Our commission is used to cover the operating costs of Atiko and improve the service.
What is the cancellation policy?
Guests are free to cancel the booking. But they have to follow the cancellation policy you, as a host, have chosen for you space (Flexible, Moderate or Strict). If you are a professional host, you can also write down and apply your own cancellation policy for your space. To change or update the cancellation policy for your space, you need to go to your dashboard > My venues > Edit > Description.
The guest is free to cancel the reservation up to three calendar days in advance of the event, in which case the entire reservation will be refunded, except the Atiko service fee. Example: If the event is Saturday the 20th, the guest can cancel the reservation until 23:59 on Tuesday, the 16th. You can also cancel the reservation within three calendar days prior to the event (until 23.59 the day before the event). In that case, Atiko will refund the guest 50% of the reservation. Atiko’s service fee will not be refunded. Example: If the event is Saturday 20th, the guest can cancel the reservation from 0.00 on Wednesday 17th until 23:59 on Friday 19th. 2nd.
The guest can cancel their reservation up to nine calendar days before the event. No amount will be refunded if this period is not respected. Atiko’s service fee will not be refunded. Example: If the event is Saturday 20th, the guest can cancel the reservation until 23:59 on Wednesday 10th. 3º.
The guest can cancel his reservation during the 48 hours following the payment, in which he will refund the entire reservation. Otherwise, no amount will be refunded. In any case, the Atiko service fee will not be reimbursed. Example: if on May 1 at 2:30 PM, the guest makes a reservation for Saturday, June 20, he can cancel it until 14.29 on May 3.
What are HolaPlace's guarantees?
As host of HolaPlace (ex Atiko) you have the opportunity to establish a deposit, we call it a security deposit, so that the materials and the venue are protected of an accident during the event.
There is also a document called “booking contract” that is available in your dashboard and you have to print and sign with the guest. It stipules that the guest is responsible for your venue and the people he/she brings to your space. With this document, you as a host, are covered for major damages. It is very important to print it and sign it with the guest before the event starts.
As a host, you can add a cleaning fee for your venue. You need to go to your dashboard, choose «My venues», click on edit and go to the prices section. Here you can set a cleaning fee (Atiko will not take any commission on it). It is also possible to add this cleaning supplement (as well as other supplements for extra services provided) before sending the receipt to the guest.
The cleaning fee may not exceed 20% of the price of your venue.
Why is it important to give my mobile phone number?
It is important to save your mobile phone so that you can receive notifications from Atiko every time a user sends you a booking request or confirms the booking. This does not mean that your mobile number will be public.
Can I be present during the event?
You decide. As a host you can be in the flat during the whole event, part of the event or not. Atiko recommends informing the guest about this, for better understanding between the two parties (host and guest).
Can I offer my own extra services?
Of course, we encourage you to do so. Everything that contributes to make your venue more attractive will be a good idea. These extra services may or may not be included in the initial price of the venue. For example you can include a welcome mojito in the price of your venue.
Or you can also offer the guests the possibility of cooking a paella or organize a yoga class for them, paying a supplement (which you will add before sending the receipt). The Atiko service fee for Catering you might propose is 10% 🙂
Do I have to declare my income for the rent of my place?
According to Spanish legislation, each person must declare to the Hacienda all the income that he/she has. Therefore, you must also declare the income you received thanks to the Atiko activity.
I'm a hotel manager and I'd like to put our venue and rooftop on HolaPlace.
HolaPlace is starting to be very attractive for hotels, and we are already working with several.
We make 50/50 agreements and negotiations so that it can be affordable to our market. We understand that renting the venue of a hotel is not the same as renting a private venue, that’s why your offer must be attractive. If you think that the venue of your hotel is compatible with HolaPlace, please send us a proposal to evaluate it together: email@example.com. Remember that it must be attractive to our community.
I share a room with tourists in my flat, how could I manage HolaPlace at the same time?
Being an activity by day and by hours, HolaPlace does not interfere in most cases with the activity of sharing another space of your home for tourists. In the case of having a rooftop, our hosts know that tourists are people who are not at home during the day in general and sometimes even do not realize that the terrace is occupied. Some of our hosts communicate that “certain day” during “certain hours” it is possible that the terrace is not enabled. It is important that you also inform the person who books your venue.
Do you have a question that does not appear here?
Do not hesitate to write to firstname.lastname@example.org. We will be happy to help you!
Manage your listing
How do I edit my listing?
You are free to edit your venue information as many times as you want. The more details you give, the more attractive it will be for the guests. To edit the details of your venue, you must go to your dashboard, select “My venues” and then click on edit. Do not forget to save your changes once made.
At what price do I offer my venue?
When you submit your terrace, in the “Price” section, you can set it and this will be per day (the price will cover a 6 hours event. You can ask an extra cost to the guest if the event lasts more than 6 hours). You are free to decide the price per day of your terrace.
Atiko has established a price suggestion to help you establish a reasonable price for the rent of your venue. Our suggestion takes into account different characteristics of your space such as the location, the number of guests that you can host, if you have a barbecue etc … Keep in mind that renting private spaces is a new activity and the more affordable it is the price, the more chances you will have to rent it.
How to suspend or deactivate my listing?
You can disable your listing if you do not want to receive reservations for a while. You must go to your dashboard, select “My venues” and then click on the “suspend” icon, to deactivate your listing and it will no longer appear in the search.
To activate your listing again, you will have to click again on the “play” icon. All the information on the listing will be the same.
How do I set the available or blocked dates in my calendar?
Once you have uploaded your venue, you must configure the calendar. By default, all dates will be available. If you want to have your venue available every day, you should not do anything else.
To modify the availability of your venue, you have to go to your dashboard, choose «My venues», click on edit and go to the “Calendar” section. Then you can choose the dates you want to block and not offer your venue. You have to double click on the dates that your venue is not available. You will receive a confirmation email for each period you have blocked.
Do I have to establish a deposit security/bond?
You are free to set a security deposit/bond for the rent of your venue. Atiko recommends establishing a deposit as a guarantee and for your peace of mind. The amount of this deposit should be based on valuables that are likely to suffer a mishap due to the rental of the venue. The deposit will also depend on the characteristics of the venue and how many guests are accepted in it. Atiko recommends establishing a deposit between € 50 and € 200. You are free to establish the amount that you consider appropriate.
What is the HolaPlace price suggestion and how does it work?
Our price suggestion is a system established by Atiko to guide the hosts in establishing the rental price of the venue. This system takes into account different characteristics and works as follows:
– Number of guests accepted (base price of the venue):
Less than 10 guests: € 70
Between 10 and 15 guests: € 90
Between 16 and 20 guests: € 140
Between 21 and 25 guests: € 190
Between 26 and 30 guests: € 250
Between 31 and 40 guests: € 300
Between 41 and 50 guests: € 350
Between 51 and 60 guests: € 400
Between 61 and 70 guests: € 450
More than guests 71 : € 500
– Barbecue: + € 10
– Pool: + € 30
– Incredible views of Barcelona: + € 10
– Possibility of bringing food and drinks: + € 15
– Available until 01 in the morning: + € 25
– Terrace in the city center: + € 10
– Fridge on the terrace: + € 10
– Area protected from the sun: + € 10
How do I set temporary prices?
As a host you can modify the price of your venue as many times as you want. The prices fluctuate with the season, the day of the week, holidays, … you can choose to follow the market trends or not.
To modify the price of your venue and set temporary prices, you must go to your dashboard, select “My venues”, click on the edit button, and go to the “Price” section. At the bottom of the page select the dates you want to set a temporary price. Enter the new price for the week days in the section “From Monday to Friday, please enter HERE the new price, in €” and for the weekends in the section “From Saturday to Sunday, please enter HERE the new price, in € “. It is important to fill in correctly these two sections.
How to manage the messages received and sent?
To manage the messages you will have to go to your dashboard and go to the “messages” section. In the new messages, there will be a small red icon with an exclamation symbol in the middle. You will be able to respond to the messages by clicking on the block.
Should I have a speaker for events?
As a host you are not obligated to anything. Although the more attractive and more services you offer, your venue will have more possibilities of being reserved. If you have a Bluetooth speaker and do not mind leaving it for the guests to listen to music, it would be a plus.
If the guests bring their own drink and food, do I have to provide them with plates and cutlery?
In most reservations the guests are responsible for bringing everything they need for the event, from plastic plates to trash bags. If you want to offer this service you can add them to your listing. Sure many guests will appreciate it, but you are not bound to anything.
Is it necessary to have chairs and tables for all the guests?
It is not necessary. We just want you to comply with having the materials you put in your listing. In most reservations with food, the guests take turns sitting down to eat or simply stand and / or sit somewhere with shade from the venue. The important thing is that you comply with what you offer in your listing.
If I have a terrace, is it necessary to have a space with shade?
Having a covered space to take refuge from the Sun is always very grateful, although you are not obliged to have it, it is necessary that you indicate it in your listing.
Do the guests have to go through my home to use the bathroom?
The bathroom is an option that you must logically offer your guests. At some point in the event they must and / or have to use it.
What happens if I have pets at home?
Most of our hosts have pets in their lodgings that end up interacting, if you allow it, with the guests. We recommend mentioning it in the listing so that guests have knowledge of it, so, for example, those who are allergic to cats will be able to see if they can be saved during the celebration.
What happens if guests break things?
Do not worry about things that may not happen. Although it is better to prevent than to regret. In Atiko.co you can use the security deposit that you establish in your listing for these accidents. To claim the money of the deposit or security deposit, it is mandatory that the annex of the reservation (“booking contract”) is filled out correctly and signed by both parties.
The annex of reservation is a document that you can easily print from your profile. It stipules that the guest is responsible for your venue and the people he/she bring to your space. With this document you, as a host, are covered for major damages. It is very important to print the annex of the reservation and to have it signed by the guest before the start of the event.
Manage a booking
How can I accept a booking request?
When someone sends a booking request for your venue, you will receive an email and an SMS from us. To confirm the request you will have to go to your dashboard, to the section “My Bookings” and click on “See details of the booking and pre-approve”. Check the receipt. If everything is OK, send the receipt and the guest will know that you have pre-approved the booking.
Can I give a guest a special price?
Once you receive a booking request, if you agree with it, click on the “See details of the booking and pre-approve” button. At this stage of the reservation, you can give a special price (adding a supplement or offering a discount). You can do it before sending the receipt to the guest.
I sent my pre-approval but I want to modify something!
Once the booking is accepted, you can still modify the receipt or reject the reservation.
Don’t worry. To modify the reservation, you must go to “My bookings” in your dashboard, and click on “Modify receipt”. The first receipt that has already been sent will be deleted and then you can send a new receipt with the changes you have to make. The guest will be informed of the change immediately.
To reject an already paid booking, you must go to “My Bookings” in your Dashboard, and click on “Reject booking”. The guest will be informed of the change immediately. However, we advise you to accept a booking request only when you are 100% sure. The repetitive cancellation of bookings could lead to bad reviews from the guests and this could cause other people not to rent your venue.
Can I refuse a booking request?
As a host, you are free to refuse or accept booking requests based on your availability, the type of request received … and you will never be penalized for rejecting a request. Nevertheless, we ask you to let the user know if you accept or reject the booking request, so that the guest knows if it is possible or not to make the event at your place.
Atiko recommends giving as much information as possible in the venue listing, so that the coming requests are appropriate.
Is it mandatory to be present during the event?
It’s not mandatory. We recommend that the host is always present, or a person responsible for the venue, to help control the event. You do not need to be “inside” the venue where the event is, just ask from time to time if everything is fine, if they need something and / or to socialize.
Can I cancel a confirmed reservation?
As a host you can cancel a paid and confirmed reservation at any time, but Atiko would charge you 25€ if you cancel more than 15 days before the event and 50€ if you cancel within the 15 days before the event. Once again, please accept a request only when you are 100% sure.
Atiko does not recommend canceling a reservation and our team will be attentive to your number of cancellations. Obviously, the reasons why the cancellation has occurred will also be taken into account. The objective is that our users have the best possible experience on the platform.
How does HolaPlace manage the security deposit of the guests?
When registering your venue, you will have the possibility to add a security deposit/bond in the “Price” section. You are free to choose the amount of it.
This security deposit will be added to the guest’s final receipt. This means that, to confirm the reservation, the guest will also have to pay the security deposit. HolaPlace will keep this deposit, which will be returned to the guest if no complaint has been received from the owner after 2 days from the date of the event.
During the event, if the agreement between the guest and the host has been breached, there has been some malfunction or any other incident that the host thinks is a reason to have the guest’s deposit, Atiko will ask the host to provide evidence of the reason of the complaint (photos, videos, witnesses, written conversations maintained with the guest, signed reservation annex “booking contract”, etc). To support your claim, write us an email to email@example.com within 2 days after the event.
What is the "booking contract"? What is it for?
When a reservation is made, an agreement is automatically established as both parties (host and guest) have accepted the terms and conditions established by Atiko, as well as the particular conditions of the listing. These terms and conditions, establish a basic binding agreement that can be extended with the annex to the reservation or “booking contract”.
The document “annex to the reservation”, allows you to put in writing the reservation conditions agreed between the host and the guest. In addition you can capture the special conditions agreed by messages with the guest.
We recommend you to download this document and sign it with the guest parties before the event starts, as it will be necessary to send it to us if you wish to make a claim.
How do I receive the reservation money?
To receive your earnings for the rent of your venue, you must provide us your bank account number so that we can make a transfer.
How long does HolaPlace transfer the money from the event?
7 working days from the end of the event. Why 7 days? Because the banks take 7 days as a minimum in making the transfer. Depending on the bank it can be less, but be assured that maximum 7 working days.
How is an event controlled?
At Atiko we have thought of everything. When a reservation is confirmed and fully paid you must fill out and print the booking contract, do not worry, it is something automatic that will appear on your profile. All you have to do is print it, and make it filled and signed by the guest. In this way we leave everything in writing so that everything is clearer!
Peacefulness of our hosts
HolaPlace has allowed us to open the doors of our house to very interesting people. We have shared good experiences and had good times. The application is very simple to use and you can allow someone to enjoy your terrace under your rules
HolaPlace is a revolutionary service that satisfies both the owners of the terraces and the users. It allows us, owners, to enjoy the terrace in another way and guests manage to organize their events at very affordable prices. If the idea continues with this “win-win” philosophy, it will surely have a very interesting and prosperous future!
Thanks to the HolaPlace platform I can get the most out of my terrace. People who have made use of my terrace through application have been delighted, not only for the space but also for the work well done by those who manage it.