¿How does HolaPlace work?
Get help communicating with hosts, confirm bookings and more.
HolaPlace is is the leader of peer-to-peer venue and rooftop rentals for private events like birthdays, babyshowers, hen party, afterwork or team-building. With more than 400 unique places in Spain, rent a private rooftop, a terrace, a garden with a pool or an interior space at the best price. A cheaper, more exclusive and more original alternative than a restaurant or a bar! At HolaPlace we connect people who want to enjoy a terrace or private place for an afternoon, with people who have them and want to earn extra money. We are like an #airbnb of terraces and places for events.
All the events insured by
Why booking a rooftop or a venue?
You can reserve a rooftop or a private space for any idea you can think of (you’ll only have to talk to the host before). Here are some ideas:
– To Enjoy a sunset
– Photo session
– Bachelorette party
– Barbecue / Picnic
– Romantic dinner
– Wedding brunch
– Yoga session
– Summer cinema
– To organize a second-hand market-
– Wine tasting.
– Board games
– Fitness- Etc.
What is your idea? 🙂
Is it safe to reserve a place on HolaPlace?
Yes, it’s safe. Booking a terrace or private place from our platform will give you peace of mind:
– Online payment is made before booking, so the day of the event you will not have to pay anything else. Furthermore, it is 100% secure.
– You are covered by cancellation policies that protect you if you need it.
– You, your guests, your event and the place you book are 100% insured by Seguros Allianz.
– You will have a receipt with important details of the reservation, such as the date, number of guests, event hours, etc … It is the confirmation of your event and the date.
– The HolaPlace team will be available for whatever you need.
– Using the platform, you will create a relationship of trust with other members. You will have at your disposal the reviews of other users about the place, and you will help the host to build a good reputation.
The 10 Commandments of the perfect guest
1.- Comply with the agreement reached with the host (hours, number of people, use of spaces and any other detail) .
2.- Respect the rules of the house.
3.- Remember that you are entering a private property
4.- Pay attention to the instructions of the host.
5.- Keep the neighbors happy.
6.- Be responsible if alcoholic beverages are consumed during the event.
7.- Enjoy the HolaPlace experience.
8.- Leave everything as you found it and as clean as possible.
9 .- Thank the host for welcoming you.
10.- If you liked the experience, support us and tell your friends about us 🙂
How to contact a host?
As easy as asking for a tie. Enter the listing of the place you want to ook and click “Contact the host”, tell them your plan and they will respond.
When will I receive the response from the host?
The hosts have 24 hours to respond to the messages, however, in each listinf you will see the response rate of the shot. If a host does not respond in 24 hours, enter our customer service chat, and we will help you get a quick response.
Is the date blocked for me when I send a booking request?
No, to block the date of a place you must make the payment on the platform. Although the host has accepted your event, the date will not be confirmed until you make the online payment at HolaPlace.
My event is in less than a week. Is it enough to book a place?
Yes, if your event is in less than a week, enter the customer service chat and we will put you in touch to a person who will help you find and book the place you need. We will do our best to satisfy your need.
Can I negotiate the price with the host?
The prices of the place are set by the hosts and cover a minimum event of 6 hours. If you consider that the price can be negotiable, feel free to ask a discount to the host.
When can I pay my booking request?
If the host accepts your event, you will receive a receipt to make the online payment. At this time, you will also receive a notification by email and SMS informing you that the host pre-approved your booking request. The booking will be 100% confirmed and the date will be blocked once the payment is done. Please keep in mind that the venue is available for other users until the payment process ends. Hurry up 😉
What payment method does HolaPlace accept?
You can pay your reservations with:
– American express
– Wire transfer.
Payments on our platform are 100% secure.
How does HolaPlace manage the security deposit?
Most hosts establish a security deposit for their places. To confirm a booking, you must pay the security deposit as well. HolaPlace will retain this security deposit and will return it to you 48 hours (working day) after the end of your event. It may take up to 7 days to reach your account (depending on the bank).
Regarding the hosts, they will have 48 hours after each event to request money from the security deposit in case of a complaint or claim.
Can I cancel a booking request?
To cancel a booking request, you must go to your Control Panel, select «My reservations» and you will find a button «Cancel booking request».
Can I cancel a confirmed and paid booking?
You are free to cancel your reservation whenever you want. You just have to follow these steps:
1 – You must inform HolaPlace by email ([email protected]) your desire to cancel the reservation, indicating in the email subject the word “cancellation”. In the body of the message you must indicate the information of the host, the reservation number, the location of the place, the day and time of the reservation. No cancellation will be accepted through any other channel than email.
2 – HolaPlace will not verify the reasons that lead you to cancel the reservation.
3 – You must send this email respecting the place cancellation policy (Flexible, Moderate or Strict).
What is the cancellation policy?
The guest is free to cancel the reservation up to three calendar days in advance of the event, in which case the entire reservation will be refunded, except the HolaPlace service fee. Example: If the event is Saturday the 20th, the guest can cancel the reservation until 23:59 on Tuesday, the 16th. You can also cancel the reservation within three calendar days prior to the event (until 23.59 the day before the event). In that case, HolaPlace will refund the guest 50% of the reservation. HolaPlace’s service fee will not be refunded. Example: If the event is Saturday 20th, the guest can cancel the reservation from 0.00 on Wednesday 17th until 23:59 on Friday 19th. 2nd.
The guest can cancel their reservation up to nine calendar days before the event. No amount will be refunded if this period is not respected. HolaPlace’s service fee will not be refunded. Example: If the event is Saturday 20th, the guest can cancel the reservation until 23:59 on Wednesday 10th. 3º.
The guest can cancel his reservation during the 48 hours following the payment, in which he will refund the entire reservation. Otherwise, no amount will be refunded. In any case, the HolaPlace service fee will not be reimbursed. Example: if on May 1 at 2:30 PM, the guest makes a reservation for Saturday, June 20, he can cancel it until 14.29 on May 3.
What happens if it rains the day of my event?
If you book a terrace, which does not have the characteristic of a protected area from rain, HolaPlace will apply the cancellation policy that the place has. Today you have tools at your disposal to prevent a reservation on a rainy day. However, if the weather surprises you the day of your event, you can propose to the host the possibility of postponing the event for another date (under no circumstances will the host be obliged to do so). If you have doubts, check the weather before booking or choose a place that have options if it’s rains.
Will the owner be here during the reservation?
Yes. Remember that the host will be the person who will help you make your event unique and go well. Each listing has this information visible, and you’ll know it before making a reservation.
Can I access the bathroom?
Yes, of course 🙂
Can I bring my own food and drink to the venue?
Each host is free to allow you to bring your own food and / or drinks. In each listing you will see if this option is available. There are places that make it easy for you and they prepare everything for you. We recommend that you read the information for each place.
How can I leave an review after the event?
We all know that reviews are important. They are a way of assessing the experience lived thanks to the host. Reviews also help other users when choosing a venue for their event. Once your event is finished, in the “My reservations” section of your panel control, you will see a yellow button “leave a review”.